Please Note: Orders will be Dispatched on Tuesdays only, Payment has to be cleared in account by Monday 12.00pm or order will be dispatched next Tuesday Only.

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Terms and Condition

In the following agreement:

We, us, our – refers to Trend Turner Pty Ltd (ABN 39 603 045 745) and its subsidiaries, related entities and our suppliers and contractors.

You and yours – refers to the customer or anyone using our website. Terms

Terms and Conditions

You agree to abide by these terms and conditions by accessing our website, signing up for a service or by registering as a customer.


You can register as a customer if you are aged 18 or older, Australian Business Number (ABN) holder and can provide a delivery address that is located within one of our delivery areas.

You will need to check prior to creating an account or ordering that your delivery area does not fall outside our delivery areas. You must not attempt to become a customer or obtain an account if you do not meet these criteria.

Details required for account creation:

To create an account with us, you will need to provide all relevant details, including contact, delivery, and payment information as required.

Payment details for ordering:

Payment for orders will be deducted from your credit card at the time of submitting the order. An order will not be processed if your account details are incorrect or if there are insufficient funds in your account.

Set up costs:

You are responsible for any costs associated with accessing our website and placing an order with us, including any internet provider fees.

Accessing your account:

You will be issued with a customer code, username and password to access your online account. You are solely responsible for maintaining the confidentiality of your customer code, username and password, and for who accesses and uses your account.

Your account details can be updated anytime on our website. However you should not have multiple accounts and are unable to transfer any account.

Date of Birth:

Date of birth is required to register for the Site. Under the Licensing Act 1982 for orders that contain tobacco products, you will be required to provide this information at the time of registration.

Account Termination:

Account Termination:

You are able to cancel your account with us at any time via our website. No cancellation fees or minimum contracts apply. Any orders that have been placed prior to account cancellation will be delivered as per the details provided.

We reserve all rights to refuse an account or terminate an account at our sole discretion.

Compliance requirements:

You acknowledge that you are responsible for:

  • providing correct and up to date information, including payment information
  • Advising us of any changes to your information.
  • ensuring sufficient funds are available in your account.
  • agreeing that no change/modification of order is allowed once it has been submitted.

The above does not limit the below Terms and Conditions. In the event that you do not adhere to these terms and conditions you accept all fees and charges that may result due to noncompliance.


Contact us:

All enquiries are to be made via our website ( or email ( For any product or delivery related enquiry that directly relates to your account, please contact us via email.

If contacting us by phone, you will be required to identify yourself by providing three identification details. These measures are taken to comply with the Privacy Act, and to ensure your personal information remains secure. Failure to provide identity information may result in us being unable to assist you with your enquiry.

We may contact you (including by email, SMS, telephone or such other means) in relation to your account, products ordered, marketing or promotions and other goods and services that may become available from time to time.

Placing an Order:

Orders can be placed through our website only. By placing an order, you agree to purchase the particular products from us for the price (including any applicable charges and taxes) stated at the time you place the order. You will be asked to confirm your order and account details each time you place an order.

Maximum order limit may apply.

Changing Your Order:You are unable to change your order once it has been submitted.

Cancellation of Orders by Us:We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

  • The requested Goods in that order are not available; or
  • There is an error in the price or the product description posted on the Site in relation to the relevant Product in that order; or
  • That order has been placed in breach of these terms and conditions. If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and we will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.

Receiving Your Products:

We will deliver the Goods to you at the Delivery Address provided by you at the time of placing the order.

Ownership and responsibility of all products will be transferred to you once they have been picked up by your selected courier from our dispatch facility. Once the courier is picked up by the courier service nominated by the Customer, Trend Turner Pty Ltd and iFag Tobacconist will not be responsible for any lost/stolen/damaged/wrong address delivery of order. All risk and liabilities will lie with the customer. All deliveries must be collected by a person over the age of 18. It will be the responsibility of the business or the person ordering to ensure that all deliveries are received by the person above 18 years of age.


Orders will be charged to the credit/debit card details provided by you. These payments will appear on your statement as It is your responsibility to ensure that sufficient funds are available for these deductions.

It is your responsibility to ensure that your credit/debit card details on your account are valid and up to date. Please note we only accept Visa and MasterCard. Any surcharges/fees applied by your financial provider are payable by you.

If there is any change to your bank account or credit card details, then it is your sole responsibility to update these details on your account via our website.

Please note we do not accept payment by cash.

GST:Prices for all other products will include GST and other taxes as applicable unless any product is exempted from GST under Australian Taxation System.

Dishonour Fees:If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order. We may also charge you with any additional bank fees incurred or additional administration costs.

You authorize us to debit the amount that is payable for an accepted order from your nominated credit card to pay for the fees and charges.

It will be your responsibility to ensure that you are the authorised person to use the credit card for making the purchase. If you use the card in an unauthorized manner then it might be considered as a theft and can be subject to prosecution. Any required details will be provided to the related authorities and card owner. We shall not be responsible for any fees and charges that may be applicable to you by a third party for any reason.

Invoice:An electronic invoice will be emailed to you once your order has been submitted/accepted.

Suspected Fraud Accounts:We reserve the right to investigate all accounts where it suspects incorrect or fraudulent activity has occurred. We may contact you if it fears suspicious activity. We also holds the right should it deem that the account has been opened fraudulently to report this information to the local authorities who are then able to further conduct investigations which may involve prosecution.

Other Terms and Conditions:

Imagery:All imagery on the site is a representation of the Goods and is only in addition of the description. We are not liable for misinterpretation of the Goods based on the image shown.

Special or Seasonal Products:We may offer you special or seasonal products. These products are subject to their own Terms and Conditions and you will be advised of specific terms and conditions at the time of your order.
From time to time, we may also offer special promotions or customer incentives which provide you with discounted pricing. These promotions are subject to their own terms and conditions.

Changes:We may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. For future orders, these terms may therefore be different. We recommend that you read these terms carefully each time you agree to them during the ordering process. If you have an order that has been accepted by us, the terms and conditions that will apply to the order are the terms and conditions that applied at the time you place your order.